---
title: "A Server Error has Occurred: How to use the Chrome Developer Tools"
url: "https://dm0bkdes5q7a2ls.productfruits.help/en/article/a-server-error-has-occurred-how-to-use-the-chrome-developer-tools"
language: "en"
last_updated: "2025-10-31T21:53:22.883Z"
---

# A Server Error has Occurred: How to use the Chrome Developer Tools

This guide addresses server errors, which often manifest as red-boxed messages on the screen. A common symptom of a server error is the "500 Internal Server Error" message.

In This Article

-   Before Getting Started
-   How to Use Chrome Developer Tools
-   How to Submit Your Findings to Support

* * *

## Before Getting Started

-   This guide addresses server errors, which often manifest as red-boxed messages on the screen. A common symptom of a server error is the "500 Internal Server Error" message.  
      
    ![](https://cdn-assets.productfruits.com/afdd9c7e-3169-43e8-8f33-219bd3051f28)
-   Additionally, this article is useful when reports fail to load or return a "Failed" status.

* * *

## How to Use Chrome Developer Tools

1.  **Open Developer Tools**: Right-click on any button in the Spirion Web Console and select **Inspect**. This will open the Chrome Developer Tools.
2.  **Select the Network Tab**: Click on the **Network** tab at the top of the Developer Tools.
3.  **Enable Recording**: Ensure that the red record button is selected or hovered over to capture all network activity.
4.  **Refresh the Page**: Reload the page where the error is occurring.
5.  **Review Network Calls**: In the left panel of the Developer Tools, you'll see a list of all network calls.
6.  **Identify Error Calls**: Look for any calls marked in red text or those displaying the number "500."
7.  **Capture Screenshots**: Take screenshots of both the headers, payload, and response for your support submission.  
      
    ![](https://cdn-assets.productfruits.com/ef3e508d-970e-4746-904d-f3beffaa6d5f)

* * *

## How to Submit Your Findings to Support

1.  **Access Support**: Navigate to [Spirion Customer Home](https://myguide.spirion.com/aspx/CustomerHome).
2.  **Choose Support Option**: Select either **SDP Support** or **Support Ticket**.
3.  **Complete the Support Ticket**: Fill out the required fields, including:
4.  -   A description of what happened
    -   The actions you were performing when the error occurred
    -   The screenshots you collected from the Developer Tools
5.  **Await Response**: A support representative will reach out to you shortly.