---
title: "How to View Endpoint Logs"
url: "https://dm0bkdes5q7a2ls.productfruits.help/en/article/how-to-view-endpoint-logs"
language: "en"
last_updated: "2026-07-29T18:59:41.295Z"
---

# How to View Endpoint Logs

Logs contain information about communication with the Console, and the search process.

## Types of Endpoint Logs

There are 2 types of Endpoint logs:

-   **EPS Logs**
-   -   EPS Logs contain information about communication with the Console
-   **Search Logs** 
-   -   Search Logs contain information about the search process

## EPS Logs/Communication Logs

-   The **endpoint** service is the service that runs on the local machine of the Client/Endpoint that performs the communications with the Console. 
-   -   When an endpoint is not communicating with the Console, view the eps (endpoint service) log to determine what the issue is.

### Locations

The Endpoint Service (EPS) logs are in the following location for the various Client platforms:

-   **Windows**
-   -   C:\\ProgramData\\Identity Finder\\Logs\\EPS
    -   "ProgramData" is a hidden folder
    -   You must manually input the folder into the search box OR under Settings set "show all hidden files"
-   **Mac**
-   -   /Users/Shared/.identityfinder/Application/\\{04964656e-7469-7479-2046-696e6465720\\}/Logs/EPS
    -   Typically a hidden folder
    -   To open the folder in **Finder**, start Terminal and run the following command:  
        `open /Users/Shared/.identityfinder/Application/\{04964656e-7469-7479-2046-696e6465720\}/Logs/EPS`
    -   **Linux**
    -   -   **Version 11.4**: 
        -   -   /var/lib/.identityfinder/Application//{04964656e-7469-7479-2046-696e6465720\\}/Logs/EPS 
        -   **Version 11.3 and before**: 
        -   -   var/lib/identityfinder/Logs
-   When viewing the most recent log in the logs folder you will see an error indicating why it could not communicate with the Console. 
-   If there is no error in the log, then it is most likely communicating with the Console and further troubleshooting will be needed to determine what the issue is. 
-   If there are one or more errors in the log, then reference the following list of errors to determine what the issue is.
-   You may also retrieve the endpoint service logs by performing a Gather Data action from within the Spirion Client that gathers diagnostic data, including the EPS logs.
-   -   The **Gather Data** produces a zip file with various files and folders with files in them to use for diagnostics.
    -   This can be accomplished by following the instructions in the article [How to Gather Diagnostic Data](https://dm0bkdes5q7a2ls.productfruits.help/en/article/how-to-gather-data-for-an-spirion-sensitive-data-platform-agent)

 ![](https://media.userguiding.com/files/knowledge-base/95602/file-1751305150772.jpg)

## Search Logs

The System Search logs are in the following locations for the various Client platforms:

-   **Windows**
-   -   C:\\ProgramData\\Identity Finder\\Logs\\SystemSearch
    -   "ProgramData" is a hidden folder
    -   You must manually input the folder into the search box OR under Settings, set "show all hidden files"
-   **Mac**
-   -   /Users/Shared/.identityfinder/Application/\\{04964656e-7469-7479-2046-696e6465720\\}/Logs/SystemSearch
    -   Typically a hidden folder
    -   To open the folder in **Finder**, start Terminal and run the following command:  
        `open /Users/Shared/.identityfinder/Application/\{04964656e-7469-7479-2046-696e6465720\}/Logs/SystemSearch`
-   **Linux**
-   -   **Version 11.4**: 
    -   -   /var/lib/.identityfinder/Application//{04964656e-7469-7479-2046-696e6465720\\}/Logs/SystemSearch 
    -   **Version 11.3 and Before**:
    -   -   var/lib/identityfinder/Logs
-   These Search logs show:
-   -   All files searched
    -   Search failure, if one occurred, including a reason:
    -   -   **Examples**: The user name or password is incorrect, Access denied, etc.
    -   If you have search locations enabled in logging on the endpoint. 
    -   Here is what can be configured for logging in the Client on the Endpoint