How to Use Agent Logs

• Overview
• How to Access and View Platform Logs
• How to Search for an Agent Log
• How to Download Gather Data
• How to Delete Gather Data

Overview

The Agent Logs page displays the agent logs collected via Gather Data requests.

You can search for a specific log and view upload counts.

How to Access and View Platform Logs

Procedure:

1. From the left menu, click Reports.
   
   
2. Click Agent Logs.
   
   
3. The Agent Logs page appears.
   
   

Agent Log Table Columns

Agent Logs are displayed by the following columns.

• You can filter the list by column(s) based on your business needs.
• Select one or more filters using the drop-down lists in the Filters section and enter your criteria.
• See Using Filters to Find Agent Logs for more information.
  
  

How to Search for an Agent Log

To search for an Agent Log:

1. Type an Agent or File name in the search box.
   
   
2. Click the lens icon or Enter on your keyboard.
3. The results are displayed in the list below.
4. Click the x to clear the results.

How to Download Gather Data

To download the Agent Log Gather Data:

1. Click the more options menu in the far right column.
   
   
2. Click Download Gather Data. The ZIP file is downloaded to your local computer.
   
   

How to Delete Gather Data

To delete a Gather Data entry:

1. Click the more options menu in the far right column.
   
   
2. Click Delete Gather Data.
   Note: This action is immediate and cannot be undone.

How to Use Filters to Find Agent Logs

To use the filter feature to find Audit Log based on specific criteria:

• In the upper left of the screen, go to the Filters .

For the below selection criteria, select one or more items from the drop-down list:

• File Name
• Date Requested
• Date Uploaded
• Status
  
  

Procedure:

1. Click Apply to apply the filter to the Agent Logs list.
   
   
2. Click Clear and then click Apply to remove the filter.
   
   
3. Click Clear All to remove all the set filters.