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How to Reset a User's Password

Overview

You can reset passwords and authenticators on the User Management page within Spirion Sensitive Data Platform.

IMPORTANT! Always use a strong password. A strong password is at least 10 characters long. It must include at least 1 alpha character, 1 uppercase, 1 lowercase, 1 number, and 1 special character (#$%-&*+!). Use only passwords which conform to these rules.

Password Lockout Period

Users are given 3 attempts to log in to Spirion Sensitive Data Platform, regardless of how much time passes between login attempts.

The failed login count resets only AFTER a successful login.

Reset a User Password

Use the following steps to reset a user's password:

  1. From the left side navigation menu navigate to the User Management page (Settings > User Management).
  2. Locate the user for which you want to reset the password.
  3. Click the ellipse menu at the end of the row.
  4. Click Reset Password. A pop-up window displays to confirm whether to send an email to the user for password reset or not.

  5. Click the blue Send button to send the email or else click the Cancel button.


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