How To Uninstall Spirion Sensitive Data Platform Agents v13.0-v13.5

Overview

• Spirion Support may ask a customer to uninstall the Spirion Agent completely.
• This can be a lengthy process as there are many components to uninstall.
• This guide walks you through the manual process and then discuss this as a scripted option at the end.
• NOTE: This information in this article does not apply to Spirion Agents version 13.6 and later. Spirion Agents v13.6 do NOT use RabbitMQ.

In This Article

• What to Know Before Getting Started
• Manual Uninstallation
• Scripted Uninstallation

What to Know Before Getting Started

• This process assumes that no other applications on the machine are using Erlang or RabbitMQ

Using the Script

• When using the script, not that it runs in default guided assist mode
• Silent mode: To run the script in silent mode use a silent or quiet switch: 
• • about_Switch - PowerShell | Microsoft Learn

Manual Uninstallation

Procedure:

1. To avoid any issues, kill the following processes in Task Manager (or stop the associated services):
   
   
2. Go to the add/remove programs screen:
3. • Select Spirion (agent) and uninstall it
   • Select RabbitMQ Server and uninstall it
   • Select Erlang OTP and uninstall it
3. Ensure the following folders no longer exist on the machine after uninstalling
4. 1. NOTE: Depending on how the installation was deployed, these files might not be in all folders shown:
      
      
      
      
      
      
      
4. Ensure the following .erlang.cookie file(s) no longer exist on the machine after uninstalling. 
5. 1. It can be in either location shown below based on how the agent was installed:
      
      
      
5. Ensure that these three registry folders and their contents are no longer in the registry:
6. • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Ericsson
   • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Ericsson
   • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Identity Finder
     
     
     
6. Certain deployment processes could depend on setting environment variables before installing. 
7. Search for “Environment Variables” on your machine
8. Select “Environment Variables”
9. 1. Select the four highlighted below related to RabbitMQ and select “Delete.”
      
      
9. Delete RabbitMQ Windows Service (If Present)
10. 1. Launch Command Prompt with Administrator privileges.
    2. Enter the following command and press Enter:
       sc delete RabbitMQ
    3. 1. Note: If the service does not exist, you'll see an error indicating the service doesn't exist, which is safe to ignore.
10. Reboot the machine.

Scripted Uninstall - PowerShell Script

• You can use a PowerShell script that will perform the process in the above steps, automatically.
• • Note: The script is saved as a text file.
  • You must rename the file and change the extension to .ps1. 
• By default, the script runs in guided assist mode.
• The script may be run in quiet or silent mode using the appropriate PowerShell switch.
• Note: The script is provided as-is and may require a reboot or a restart of Windows explorer based on your environment.