How to View Endpoint Logs
Logs contain information about communication with the Console, and the search process.
In This Article
- Endpoint Logs
- EPS Logs/Communication Logs
- Search Logs
- Related Articles
Endpoint Logs
Types
There are two types of Endpoint logs:
- EPS Logs
- EPS Logs contain information about communication with the Console
- Search Logs
- Search Logs contain information about the search process
EPS Logs/Communication Logs
- The endpoint service is the service that runs on the local machine of the Client/Endpoint that performs the communications with the Console.
- When an endpoint is not communicating with the Console, view the eps (endpoint service) log to determine what the issue is.
Locations
The Endpoint Service (EPS) logs are in the following location for the various Client platforms:
- Windows
- C:\ProgramData\Identity Finder\Logs\EPS
- "ProgramData" is a hidden folder
- You must manually input the folder into the search box OR under Settings set "show all hidden files"
- Mac
- /Users/Shared/.identityfinder/Application/\{04964656e-7469-7479-2046-696e6465720\}/Logs/EPS
- Typically a hidden folder
- To open the folder in Finder, start Terminal and run the following command:
open /Users/Shared/.identityfinder/Application/\{04964656e-7469-7479-2046-696e6465720\}/Logs/EPS - Linux
- Version 11.4:
- /var/lib/.identityfinder/Application//{04964656e-7469-7479-2046-696e6465720\}/Logs/EPS
- Version 11.3 and before:
- var/lib/identityfinder/Logs
- When viewing the most recent log in the logs folder you will see an error indicating why it could not communicate with the Console.
- If there is no error in the log, then it is most likely communicating with the Console and further troubleshooting will be needed to determine what the issue is.
- If there are one or more errors in the log, then reference the following list of errors to determine what the issue is.
- You may also retrieve the endpoint service logs by performing a Gather Data from within the Spirion Client that will gather diagnostic data, including the eps logs.
- The Gather Data produces a zip file with various files and folders with files in them to use for diagnostics.
- This can be accomplished by following the instructions in the article How to Gather Diagnostic Data
Search Logs
The System Search logs are in the following locations for the various Client platforms:
- Windows
- C:\ProgramData\Identity Finder\Logs\SystemSearch
- "ProgramData" is a hidden folder
- You must manually input the folder into the search box OR under Settings, set "show all hidden files"
- Mac
- /Users/Shared/.identityfinder/Application/\{04964656e-7469-7479-2046-696e6465720\}/Logs/SystemSearch
- Typically a hidden folder
- To open the folder in Finder, start Terminal and run the following command:
open /Users/Shared/.identityfinder/Application/\{04964656e-7469-7479-2046-696e6465720\}/Logs/SystemSearch
- Linux
- Version 11.4:
- /var/lib/.identityfinder/Application//{04964656e-7469-7479-2046-696e6465720\}/Logs/SystemSearch
- Version 11.3 and Before:
- var/lib/identityfinder/Logs
- These Search logs show:
- All files searched
- Search failure, if one occurred, including a reason:
- Examples: The user name or password is incorrect, Access denied, etc.
- If you have search locations enabled in logging on the endpoint.
- Here is what can be configured for logging in the Client on the Endpoint